In a report released last Monday by the Telecommunication Industry Ombudsman ‘Deirdre O’Donnell’, it was revealed that 20,000 Telecommunication complaints against respective companies were being made by irate Australians. Being the largest Telecommunication provider in Australia, it was an obvious guess that Telstra led the list of most complaints which new CEO stated as very disappointing.
Dodo complaints on the other hand, skyrocketed through the period of January to June 2009. The budget price Internet Service Provider was awarded a customer service satisfactory level of ‘zero’ for the highest growth rate in complaints yet. It was reported that Dodo rose a staggering 33% in the first six months! Not happy Jan!
To put Dodo into perspective, the 2007/08 TIO report stated that Dodo accounted for 6683 complaints in that period, whilst the likes of Optus, who is very much significantly larger than Dodo, had 9063 and of course the monolithic telco ‘Telstra’,had the most by far with a total of 19,364.
Although Dodo’s shortcomings are very high, the Industry in general also took a substancial battering as the Ombudsman reported that more than 150,000 complaints were lodged last year. When you compare that amount to the year before, we’re talking a massive 46% rise!
Something has to be done to reel in the wayward ISPs. It might not happen immediately, but here’s hoping that legislation which will accompany the implementation of the new upcoming National Broadband Network will better protect the consumer. Until then though, if you’re unhappy with your current ISP, you know what to do ‘click here’.
