Australian Communications Consumer Action Network (ACCAN) – That’s a name you just might need to remember, as the chances are you may need it at some point! The Telecommunications Industry, namely that of Broadband, is the most complained about sector of Australian Business and with a new national broadband network around the corner an agency such as this will be a much needed resource and voice for Australian consumers.

The Federal Government established the new group under growing concerns that consumers were not being given a satisfactory platform in which to voice their discontent. If the unacceptable amount of complaints within the associated industry wasn’t enough to provoke the formation of such a group, the future NBN and all it’s issues leading up to the transition will certainly warrant the ACCAN’s inception. 

“What we need is an effective voice for residential and small business consumers, particularly in light of NBN migration, choice and complexity issues,” Ms Sinclair said.

“The selection of ACCAN’s founding board members will provide a driving force for the establishment of a more powerful voice in the development of telecommunications policy and industry processes,” Senator Conroy said.

source: New body for telco complaints